Truth HUBS T-shirts
Random slogans—quirky and smart slogans
Product Information & Accuracy Terms
1. Product Descriptions
We strive to be as accurate as possible with our product descriptions, images, and specifications. However, Truth Hubs does not warrant that product descriptions or other content are 100% accurate, complete, or error-free.
Variation: Many of our products are [handcrafted / repurposed / sustainably sourced]. As a result, slight variations in color, texture, and finish are a natural characteristic of the item and are not considered defects.
2. Visual Representation
Images: Product images are for illustrative purposes only. Due to differences in monitors, screen brightness, and photographic lighting, the actual color of the product may vary slightly from what you see on your screen.
Scale: Please refer to the written dimensions provided in the product description, as photos may not always represent the actual size of the item.
3. Availability & Out of Stock
Stock Levels: All orders are subject to availability. Our "Live" inventory is an estimate.
Backorders: If an item you ordered is out of stock or delayed (common with remote logistics in Kununurra), we will notify you within [2 business days] to offer a full refund, an alternative product, or a revised delivery date.
4. Pricing
Currency: All prices are listed in Australian Dollars (AUD) and include GST (unless otherwise stated).
Errors: In the event that a product is listed at an incorrect price due to a typographical or system error, Truth Hubs reserves the right to cancel any orders placed for that product. We will immediately refund any payments made in full.
5. Usage & Safety
Intended Use: Products should only be used for their intended purpose as described. Truth Hubs is not liable for damage or injury resulting from the misuse of products.
Assembly: If a product requires assembly (e.g., equipment or furniture), it is the customer's responsibility to follow the provided instructions. Failure to do so may void your warranty.
6. Circular Economy / "As-Is" Goods
If you are selling repurposed or "pre-loved" items through your circular economy initiatives:
Condition Reports: Items sold as "repurposed" or "refurbished" will include a condition report. By purchasing these items, you acknowledge that they may have minor aesthetic wear and tear that does not affect their core functionality.
Governance and Policies.Return & Refund Policy
Truth Hubs Return & Refund Policy
1. Overview
At Truth Hubs, we stand by the quality of our products and the integrity of our services. This policy outlines your rights under the Australian Consumer Law (ACL) regarding refunds, repairs, and replacements.
2. Goods (Physical Products)
Proof of Purchase: A receipt or tax invoice is required for all returns.
Major Failure: You are entitled to a replacement or refund for a major failure. This includes items that are unsafe, significantly different from the description, or fundamentally unfit for purpose.
Minor Failure: For minor defects, we reserve the right to repair the item or provide a replacement within a reasonable timeframe.
Change of Mind: We offer a 14-day exchange or credit note for change-of-mind purchases, provided the item is unused, in its original packaging, and in resaleable condition. We do not offer cash refunds for change of mind.
Exclusions: For hygiene reasons, we cannot accept returns on [e.g., opened personal care items or used apparel] unless they are faulty.
3. Services (Programs, NDIS, & Workshops)
Quality Guarantee: We guarantee that our services will be provided with due care and skill.
Major Problem: If a service has a major problem (e.g., the service provider failed to show up or the service was completely different from what was promised), you are entitled to cancel the service contract and receive a refund for the unused portion.
Cancellations (General Services): * Cancellations made more than 48 hours before a scheduled service will receive a full refund or credit.
Cancellations within 48 hours may incur a fee of 50% of the service cost.
NDIS Services: All NDIS service refunds and cancellations are governed strictly by the NDIS Pricing Guide and your signed Service Agreement. Standard NDIS short-notice cancellation rules apply.
4. Digital Goods & Event Tickets
Digital Downloads: Due to the nature of digital products, refunds are not provided once the file has been accessed or downloaded, unless the file is proven to be defective.
Event Tickets: Tickets for Truth Hubs events/workshops are non-refundable but are fully transferable to another person. Please notify us of the name change at least 24 hours prior.
5. Refund Process
Method: Refunds will be processed using the original payment method (e.g., credited back to the same bank card).
Timeline: Once approved, please allow 5–10 business days for the funds to appear in your account.
Shipping Costs: If you are returning a faulty item by mail, Truth Hubs will cover the shipping costs. For "change of mind" exchanges, the customer is responsible for shipping.
6. Contact Information
For all return and refund inquiries, please reach out to our team:
Email: info@truthhubs.live
In-Person: Kununurra/Perth Office
Shipping & Delivery Policy
1. Delivery Areas
Domestic: We ship Australia-wide.
International: Please contact us for a custom international shipping quote
Local Pickup: Not Available
2. Shipping Costs
Standard Shipping: Flat rate of $20.
Remote Surcharges: Due to the high cost of freight to remote regions, some heavy or bulky items may incur a shipping surcharge. We will contact you before processing the order if this applies.
3. Dispatch & Delivery Timelines
Handling Time: We aim to dispatch all in-stock orders within 1–3 business days.
Estimated Delivery: * Metro Areas: 3–7 business days.
Regional/Remote (including Kununurra): 7–14 business days.
Note: While we use reliable carriers (e.g., Australia Post, TNT), delivery dates are estimates only. Truth Hubs is not liable for delays caused by the carrier, extreme weather, or transit issues beyond our control.
4. Tracking & Risk
Tracking: Once your order is dispatched, you will receive a tracking number via email.
Risk of Loss: Truth Hubs remains responsible for the goods until they are delivered to your nominated address. If an item is lost or arrives damaged, please contact us immediately to arrange a replacement or refund.
Unattended Delivery: If you provide "Authority to Leave," the risk passes to you once the carrier has dropped off the package.
5. Damaged or Missing Items
Please inspect your package upon arrival. If the goods are damaged in transit:
Take a photo of the packaging and the damage.
Contact us at info@truthhubs.live within 48 hours of delivery.
We will provide a return label and arrange for a replacement at no cost to you.
